Elite Support
Same-day, onsite support 24x7x365 with a two-hour target response time. Includes spare parts replacement at no additional charge.

Select Support
Same-day, onsite support between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday, excluding nationally recognized holidays, with a four-hour target response time. Includes spare parts replacement at no additional charge.

Next Day Support
Next business day onsite support between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday, excluding nationally recognized holidays. Includes spare parts replacement at no additional charge.

Interactive Support
Low-cost telephone and Web support for non-critical equipment with the option to upgrade to a higher level of service. Supplement the skills of your staff with access to technical information and assistance from StorageTek’s Remote Resolution Center and Customer Resource Center Web site. Plus, StorageTek will ship replacement parts to your location.

Reduce downtime
With expert, multi-level attention, you can resolve issues quickly and minimize downtime of critical business systems.

Quick problem resolution
StorageTek Customer Service Engineers provide dependable, reliable, and efficient service. They use automated case management tracking tools facilitate communication with a variety of StorageTek support providers, so that you receive faster troubleshooting, problem diagnosis, and problem resolution.

Control costs
StorageTek’s four levels of support enable you to choose a support plan that meets your business requirements and budget.