| Support plans vary based
on your equipment, availability requirements, and budget.
Standard features include:
- 24 x 365 onsite support.
- 24 x 365 support from the StorageTek Remote Resolution
Center, which provides incident management, diagnostics
and problem resolution.
- Hardware and software installations and upgrades.
- Equipment relocations.
- Microcode feature and functionality upgrades.
- Full entitlement to software fixes and patches.
- Access to vendors’ support organizations for
issue escalation, at our expense.
Elite support
Two-hour target response time from the time of dispatch
for onsite help from a trained StorageTek service professional
on a 24 x 7 x 365 basis. *
Select support
Four-hour target response time from the time of dispatch
for onsite help from a trained StorageTek service professional
Monday-Friday between 8:00 a.m. and 5:00 p.m. local
time, excluding nationally recognized holidays. *
Next day support
Onsite help from a trained StorageTek service professional
Monday through Friday, 8:00 a.m. to 5:00 p.m. excluding
nationally recognized holidays.
Standard support
In addition to onsite support, the Elite, Select, and
Next Day service offerings include standard support
like 24 x 7 x 365 telephone support, single source for multi-vendor
product engineering changes, and spare parts support. |
