Elite support
Call StorageTek’s support experts 24x7x365 to receive assistance with diagnosis of reported software defects. Additional services include email inquiry with a target response time of 12 hours or less, and remote diagnostic support 24x7x365 on products with this capability.

Select support
Call StorageTek storage support experts between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday, excluding nationally recognized holidays. Receive assistance with diagnosis of reported software defects. Additional services include email inquiry with a target response time of next business day, and remote diagnostic support on products with this capability, 9x5.

Interactive support
Access StorageTek’s Customer Resource Center 24x7x365 to view technical information, product bulletins and online documentation. You can also download software code fixes and patches. Questions can be submitted via email to technical experts.

Reduce downtime
With expert, multi-level attention, you can resolve issues quickly and minimize downtime of critical business systems.

Quick problem resolution
StorageTek Customer Service Engineers provide dependable, reliable, and efficient service. They use automated case management tracking tools facilitate communication with a variety of StorageTek support providers, so that you receive faster troubleshooting, problem diagnosis, and problem resolution.

Control costs
StorageTek’s four levels of support enable you to choose a support plan that meets your business requirements and budget.