Call the EDS Help Desk at 3help, or complete and submit an online Remedy ticket. When opening a Remedy ticket by calling the Help Desk, be sure you tell the operator that this is a workorder and to which business area it belongs. On the web page, go to the Applications Support section and choose the WorkOrder link for ticket submission.
The CCB coordinator will answer any questions you have about how the CCB process works and the current status of your WorkOrder while it is in the CCB process.
Get your request approved and prioritized by the CCB and added onto the CCB prioritized WorkOrder list by working within the guidelines established by the CCB. The prioritized CCB list, with your request on it, is sent to the EDS WorkOrder Administrator by the CCB Coordinator. The EDS WorkOrder Administrator will work to get resources assigned to your WorkOrder as they become available.
