| The first field, "CSR Number", represents the unique
case identifier assigned to the case when it is created. You cannot pick
the Case's CSR Number. This can be used for logging, or tracking purposes.
If you wish to pull a specific case up to modify it or work on it, you can
go back to the previous screen and run a query on that unique CSR number. |
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When you first log in, the screen will look similar to this:
For the Screens Below, click on the buttons or areas to get a
detailed description in the left side of the screen.
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