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Once your name/information has been populated in the database, the "New Ticket" button becomes active. Hitting this button will allow you to log a new Remedy Ticket. This will be used any time you are reporting a new issue to be tracked, such as a defect found within the application. People Info will only display your database information such as work number, department and division, et cetera. The new ticket will come pre-populated with all of your information, and you will fill out the appropriate fields per the process document. Go to the step by step instructions.

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Jump Right to the Login Screen

Jump Right to the Create New Ticket Screen 

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When you first log in, the screen will look similar to this:
 
 


 
 

For the Screens Below, click on the buttons or areas to get a detailed description in the left side of the screen. 
 
 

Manage Tickets Update Personal Information The Login Screen

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The Remedy User's Information Create a New Ticket. The Responsible Team Field

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The CSR Call Tracking Number The Status of the Ticket The Defect Finder's Information The Severity of the Defect The Detail/Summary of the Defect The Responsible Team Field The Request Type The Owner/Responsible Analyst The ETR for the Fix. The Details of the Case Providing a Reason for a Hold Status The Current Internal Progress Not Currently Used in this Process The Test Area the Defect was Discovered in. Not Currently Used in the Procedure Not Currently Used in this Procedure An Astea Tracking Number The Countries that are Impacted Not Currently Used in this Procedure. The Patch Number of the Fix Another Astea Number. Details About the Fix This is for Pre-Migration Cases Only!

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