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Severity represents the impact that the defect has. In this case we will use the standardized priority setting. 
1: Represents that the application cannot operate or there is a full system outage. 
2: Represents severe impact to the operation of the program. Work-arounds are unreasonably difficult. 
3: Represents a problem to a part of the application. It does not stop operation, however, it impedes the application's use.
4: Represents an enhancement request, or a difficulty that doesn't have impact on its operation.

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The CSR Call Tracking Number The Status of the Ticket The Defect Finder's Information The Severity of the Defect The Detail/Summary of the Defect The Responsible Team Field The Request Type The Owner/Responsible Analyst The ETR for the Fix. The Details of the Case Providing a Reason for a Hold Status The Current Internal Progress Not Currently Used in this Process The Test Area the Defect was Discovered in. Not Currently Used in the Procedure Not Currently Used in this Procedure An Astea Tracking Number The Countries that are Impacted Not Currently Used in this Procedure. The Patch Number of the Fix Another Astea Number. Details About the Fix This is for Pre-Migration Cases Only!

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