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This area is for a brief summary of the situation. It is created at the time the original call is logged, and it should be a synopsis of the issue for quick reference. The summary can be changed once the data is first input by the Creator. Changes could be quick updates that reflect the current status, or information needed. No original information should EVER be deleted or changed. Note that this field used to be called the Comments Field. 
Note: The first line of this field must always be the path used when the defect was discovered, and the second line will always be the test environment (shannon, liffey, ascella, et cetera) where the defect was found.

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The Remedy User's Information Create a New Ticket. The Responsible Team Field

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The CSR Call Tracking Number The Status of the Ticket The Defect Finder's Information The Severity of the Defect The Detail/Summary of the Defect The Responsible Team Field The Request Type The Owner/Responsible Analyst The ETR for the Fix. The Details of the Case Providing a Reason for a Hold Status The Current Internal Progress Not Currently Used in this Process The Test Area the Defect was Discovered in. Not Currently Used in the Procedure Not Currently Used in this Procedure An Astea Tracking Number The Countries that are Impacted Not Currently Used in this Procedure. The Patch Number of the Fix Another Astea Number. Details About the Fix This is for Pre-Migration Cases Only!

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