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The Owner is the individual currently assigned or responsible for this ticket or case. This could be the specific Business Analyst who is documenting the situation or who is assigned to retest the patch to the defect, or it could be the developer who is writing the code. Either way, this individual represents the person who should currently be either working on the case, or should know the details of the current status for the case. When the owner is set to an individual, they are contacted via Email automatically throught the system.

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The Remedy User's Information Create a New Ticket. The Responsible Team Field

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The CSR Call Tracking Number The Status of the Ticket The Defect Finder's Information The Severity of the Defect The Detail/Summary of the Defect The Responsible Team Field The Request Type The Owner/Responsible Analyst The ETR for the Fix. The Details of the Case Providing a Reason for a Hold Status The Current Internal Progress Not Currently Used in this Process The Test Area the Defect was Discovered in. Not Currently Used in the Procedure Not Currently Used in this Procedure An Astea Tracking Number The Countries that are Impacted Not Currently Used in this Procedure. The Patch Number of the Fix Another Astea Number. Details About the Fix This is for Pre-Migration Cases Only!

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