.....................Back to the ICOA Home Page

This, the last patch number field, will be used to show the corresponding case number, if any, from the Control Sheet. An example is XLN09, a case number within the Control Sheet. Querying this field will show the new number, found in the CSR Number field.

Back

Click to return to the Main Menu.


 

Jump Right to the Login Screen

Jump Right to the Create New Ticket Screen 

Jump Right to the Button Descriptions

When you first log in, the screen will look similar to this:
 
 


 
 

For the Screens Below, click on the buttons or areas to get a detailed description in the left side of the screen. 
 
 

Manage Tickets Update Personal Information The Login Screen

Jump back to the top

The Remedy User's Information Create a New Ticket. The Responsible Team Field

Jump back to the top

The CSR Call Tracking Number The Status of the Ticket The Defect Finder's Information The Severity of the Defect The Detail/Summary of the Defect The Responsible Team Field The Request Type The Owner/Responsible Analyst The ETR for the Fix. The Details of the Case Providing a Reason for a Hold Status The Current Internal Progress Not Currently Used in this Process The Test Area the Defect was Discovered in. Not Currently Used in the Procedure Not Currently Used in this Procedure An Astea Tracking Number The Countries that are Impacted Not Currently Used in this Procedure. The Patch Number of the Fix Another Astea Number. Details About the Fix This is for Pre-Migration Cases Only!

Jump back to the top