StorageTek’s service experts can help you gain access to current technologies, processes, and resources to optimize your storage environment. We can design a solution to meet end-to-end data protection and retention needs; provide automation tools to reduce management complexity; and recommend the right storage technology to enhance overall performance.
| Storage management process | Detailed analysis of implemented software and storage management processes using an Operational Process Maturity Model. |
 | Analysis of current state environment as it relates to process maturity |
| Detailed gap analysis of issues and actions required to achieve desired maturity |
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| Backup and recovery | Comprehensive review of open systems hardware, software, and backup and recovery processes related to capacity, performance and reliability. Identify the current data storage environment and operational processes, excluding primary disk, as they relate to storage and storage management. Phase 1 of the service provides a detailed assessment of the current and future enterprise-wide, open systems and distributed environments. Phase 2 is the design of an enterprise storage architecture. |
| Comprehensive report that delineates performance, capacity and reliability issues, and identifies issue ownership |
| Analysis of current environment as it relates to backup capability |
| Detailed architecture of a recommended backup environment that will meet backup window requirements |
| Detailed migration plan and solution diagram to implement new backup architecture |
| Interoperability and configuration information |
| Formal presentation of newly designed backup capability and how it meets stated requirements |
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| Storage architecture | Detailed analysis of storage architecture to highlight capacity, performance and reliability issues and make recommendations for improvements. Typical areas for improvement include: consolidating storage islands, managing SANs centrally, optimizing for performance, and minimizing high SAN management costs while achieving a high level of interoperability. |
| Comprehensive report capturing issues, observations and recommendation |
| Identification of capacity, performance and reliability metrics and trends along with issue ownership |
| Detailed drawings and an interoperability analysis that leverages hardware, software and process changes |
| Architectural design of hardware infrastructure |
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| Virtual storage management | Establish peak performance recommendations for customers using StorageTek’s Virtual Storage Manager® (VSM®) system. The system configuration is reviewed for recommended software/firmware updates, to measure available and underutilized capacity, and to provide assistance in general tuning. Uncover opportunities to better utilize the VSM system for full volume and incremental backups, database logging/journaling, archiving, and disaster recovery. |
| Report detailing observations, findings and next steps |
| Information about available upgrades to the software/firmware, potential uses for VSM system in the environment, and estimated cost savings |
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| High availability architecture | Improves the availability of business and mission critical infrastructures through an application-level approach. Provides an architectural design that allows for minimal downtime of critical applications based on stated Recovery Time Objectives and Recovery Point Objectives. |
| Executive summary and presentation including a data analysis spreadsheet, conceptual diagrams, and client requirements. |
| Detailed design including, interoperability guide; required hardware inventory; test plan high level implementation plan; implementation SOW |
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