StorageTek service professionals can help your IT organization better manage change, reduce its management burden, and maximize its technology investment. Our service experts average more than 15 years of IT experience and have the skills and resources to implement your plan on time and on budget. StorageTek employs more than 2,300 service professionals in over 50 countries who support more than 17,000 customer data centers.
StorageTek’s proven engagement methodology is designed
to provide customers with a complete, cost effective, and
successful solution. Methodology deliverables include:
| Technical qualification | Verification that
the proposed solution can be delivered and supported to
achieve customer requirements. |
| Preliminary conceptual diagram | A high-level diagram that illustrates
the conceptual design of the proposed solution. |
| Customer requirements | Defines the actions, deliverables,
and milestones required to achieve customer acceptance. |
| Engagement detail | The highest-level plan used
to initially define the engagement activities. It serves
as the project baseline. |
| Statement of work | Describes the project and its
objectives; identifies the delivery approach; lists key
assumptions; defines roles and deliverables; maps a high-level
project schedule. |
| Implementation breakdown structure | Defines implementation tasks,
task owners, interdependencies and timelines. |
| System worksheets | Worksheets for planning site
preparation and installation activities. |
| Interoperability guide | Detailed configuration information,
usually including: code levels, micro code, patch version,
and other specific requirements for hardware and software
components. |
| Detailed engineering diagram | An extension of the Preliminary
Conceptual Design with detailed configuration diagrams. |
| Test plan acceptance | The proposed plan to test the
deliverable. Sets test expectations, criteria, and the
mode of accomplishment. After testing is complete, this
document becomes the Accepted Test Plan agreed to by StorageTek
and the customer. |
| Letter of acceptance | Customer acceptance of the
solution. Includes project milestones and services delivered. |
| Project closeout checklist | Confirms all aspects of the
engagement are complete and the project has been successfully
transitioned to Customer Support. |
